We have compiled this list of FAQs (Frequently Asked Questions) for your convenience. However, if you have any further questions, please do not hesitate to contact us at any time.

CASHIER FAQ
 
Deposits and Withdrawals, Table Limits, Security and Payment Methods.

Deposits

Withdrawals


 TECHNICAL FAQ

Software Download, Installation and fairness.


 USER ACCOUNT FAQ


 PROMOTIONAL FAQ


 SUPPORT FAQ

 

 * CASHIER FAQs *

Are my transactions secure?

Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is currently used by all major financial institutions.

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How do I make a deposit? 

If you wish to make a deposit, click on the 'Cashier' button in the casino client. You have several deposit methods to choose from. You can find more detailed descriptions of the available payment methods on our banking page.

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What depositing methods do you offer?

We offer the following methods for depositing: VISA; MasterCard, American Express, UKash, NETeller, EcoCard, and Skrill Moneybookers.

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Is using a Credit Card safe?

Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is currently used by all major financial institutions. Rest assured, your credit card transaction will be completely secure.

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What is the minimum deposit amount required to play?

In order to play for real-money at our casino, you must make a minimum purchase of $25 in casino chips.

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How do I make a withdrawal?

To withdraw your winnings, go to the 'Cashier' section and follow the user-friendly instructions. The withdrawal methods we currently offer are: Bank Wire Transfer, Courier Check, NETeller, EcoCard and Skrill Moneybookers.

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Can I withdraw my bonus?

You may withdraw any bonus you receive at our casino (the only exception being no-deposit bonuses, when offered). Once you have met the wagering terms and conditions of your specified bonus, it is yours to keep.

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* TECHNICAL FAQs *


How do I download the Casino software?

To begin downloading the Casino, please click the 'download' button on the top right of this page or any download button on this website. You can choose to save the download file on to your computer or simply open the file and follow the user-friendly instructions.

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How long does the download take?

The download time will vary depending on your Internet connection. It usually takes about 1-5 minutes to download. Be advised that you will only need to complete this process once, after which time you will be able to access the casino instantly.

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What is the installation file called?

DesertNights-Setup.exe

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I have downloaded the file but can't seem to find it?
If the Desert Nights icon does not appear on your desktop and you can't recall where you saved the file, please follow these simple steps:

  1. Click on your 'Start' menu on the bottom left of your screen.
  2. Click on the "search" option, select to search for "files and folders".
  3. Type "DesertNights" into the search field; click "search now"
  4. When the search has found the file, you may install the Casino by double clicking on the filename in your search results.
  5. If you can't seem to find the correct file, your download most likely did not complete. If this is the case, download the software again.

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How do I register an account at Desert Nights?

Once you have downloaded the file, our software will ask you to sign up for a new account. All you have to do is enter a few details and your registration is complete. You will then receive a confirmation email with your unique account details. You can start playing at the casino immediately.

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How do I connect to Desert Nights?

First, load the casino (either by double-clicking on the casino icon on your desktop, or selecting from your start menu). Once the casino has loaded, select the "Play for Fun" or "Play for Real" button and enter your unique account details and you're ready to play!

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What happens if I suddenly get disconnected from the Internet while I'm placing a bet?

If you are suddenly are disconnected from the Internet while placing a bet, our system will take note of this. When you reconnect to the casino, you will find yourself at the same spot you left off on.

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How is the outcome of games generated?

We use a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both real-money and fun-mode games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.

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Can I play at your Casino if I have a Mac computer?

If you are a MAC user, please visit our Instant Play version.

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* USER ACCOUNT FAQs *


I have already signed up at Desert Nights, but I have forgotten my username and/or password.

Simply contact our customer support 24 hours a day, 7 days a week. You may contact support via Live Chat, e-mail or telephone and you will be provided with the accounts details you require. For security purposes, you will have to provide some personal information. Please visit our support page for contact information.

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* PROMOTIONAL FAQs *


Why do certain table-limits change when I receive a bonus?

You will find that certain table-limits change once you have received a bonus. These limits are changed in order to prevent promotional abuse. This allows us to offer more lucrative promotions to our players.

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When will they return to the regular limits?

The table-limits will return to normal once you have initiated a successful withdrawal or your real-money balance has less than one credit remaining, whichever comes first.

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How do I receive a promotion?

To receive a promotion, you must claim it BEFORE making a deposit. To claim your bonus simply click the 'claim now' icon found in the cashier. The promotion will be instantly added to your account unlike other casinos that make you wait up to 24 hours for your bonus.

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How do I receive your Refer-A-Friend bonus?

To receive the Refer-A-Friend bonus, log in to the casino and go to the cashier. In the cashier section you will find the 'Refer-A-Friend' link. Click on this link and enter in the e-mail addresses of all of the friends you wish to refer.

In order for you to earn the Refer-A-Friend bonus, your friends must sign up for a real-money account and make a deposit and wager at least $50. In order for us to know that your friend was referred by you, they must click on the link provided in their Refer-A-Friend e-mail.

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Can I play with multiple bonuses?

You can play with only one bonus in your account at a time. Successive bonuses may be claimed once a successful withdrawal has been initiated or your real-money balance has less than one credit remaining.
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How do I remove a bonus from my account?

Once you have activated the bonus by making a deposit it cannot be removed from your account. However, if you have not yet deposited you may unclaim the promotion by clicking on the active promotion name (which appears on the top right of the cashier) and then click 'Unclaim'.

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What are Comp Points and how do I accumulate them?

The Desert Nights Casino has a very unique Comp Points program, which enables each member of the casino to accumulate Comp Points automatically while playing. All you have to do is wager at Desert Nights Casino. For every $1 wagered at Desert Nights Casino, every player gets 1 Comp Point for free.

1,000 Comp Points = $1.

These Comp Points can be converted to real money that can be cashed out or played with. And that's not all: The more Comp Points you accumulate, the faster your VIP level increases, which enables you to enjoy fantastic bonuses and participate in our exclusive VIP Club.

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*SUPPORT FAQs* 


How can I contact support?
You can contact our support in numerous ways. If you wish to view all our support options, please visit the support page.

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